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United Way’s 2-1-1 expands area of service

February 10, 2014

FORT WAYNE — United Way of Allen County’s 2-1-1 Services, supported by Lutheran Health Network, announced that it has expanded to six new counties in northern Indiana. The expanded service area took effect Jan. 1, but was celebrated during National 2-1-1 Day.

The nationwide recognition is also being used as a way to bring awareness to the need for 2-1-1 as a required dialing code for all telephone service providers, just like 9-1-1.

2-1-1 is a national dialing code for free, confidential 24-hour access to more than 1,800 local health and human services, such as housing, shelter, food, legal aid, clothing, counseling, utility assistance, health care, transportation and more.

2-1-1 Information and referral specialists are trained to help callers identify their needs and determine what agency or program will best meet their needs.

In the first decade of service, Northeast Indiana 2-1-1 Services grew to cover 13 counties — Adams, Allen, Blackford, DeKalb, Grant, Huntington, Jay, LaGrange, Noble, Steuben, Wabash, Wells and Whitley.

Now, it has expanded to an additional six counties. Those counties are Elkhart, Fulton, Kosciusko, LaPorte, Marshall and St. Joseph, bringing the number of counties served to 19 with a total of more than 1.5 million Indiana residents.

With the expansion, Northeast Indiana 2-1-1 Services will change its name to My United Way 2-1-1 to recognize the addition of the new counties.

The new web address for the 2-1-1 database is
“We are excited about this expansion,” said Tiffany Bailey, director of 2-1-1 Services, Income and Basic Needs.

“All of the counties decided to combine services in order to best meet the needs of their clients in the most efficient and effective way possible. This effort in conjunction with the work being done towards making 2-1-1 a nationally required dialing code for all phone providers, and for additional government funding will allow our specialists to continue to help those in our community who are truly in need.”

For more information about 2-1-1 Information and Referral Services, contact Tiffany Bailey, director of 2-1-1, basic needs and income at United Way, at


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